Careers

Summary: Zimcom is a highly regarded hosting and cloud services provider looking for a full time Technical Support Specialist in Cincinnati to join our fast-paced & high-tech work environment, focused on providing leading-edge cloud solutions and superior customer support. We offer a wide range of benefits and opportunities for advancement, along with an open office work environment that promotes interaction and camaraderie amongst all team members.

Job Description/Requirements:

• Provide frontline phone/email/remote support assistance in a timely manner for our clients
• Investigate the cause of end user problems and provide a workable solution
• Intermediate and advanced desktop support for end-users, including email client setup/troubleshooting, application support and malware/virus problems
• Intermediate server-side support for MS Windows & Linux environments residing on VMWare & KVM hypervisors
• Support and administration of Citrix XenApp/XenDesktop server farm
• Provision and manage SSL certificates for hosting clients
• Provide support for our various hosting environments, including provisioning, maintenance, migrations and troubleshooting
• Support and administration of branded remote backup service
• Assist in the maintenance of datacenter operations as needed
• Shared responsibility of after-hours on-call duties as assigned

Required/Mandatory Skills:

• Ability to use critical thinking and apply to problem solving skills
• Exceptional customer service and interpersonal skills are a must
• Intermediate to advanced LAN/WAN knowledge and troubleshooting capabilities
• Intermediate working knowledge of MS Windows Server (all versions) and Active Directory
• Intermediate to strong skills with MS Outlook (all versions), and other mail clients
• Intermediate to strong competency of SMTP, DNS, TCP/IP, and FTP

Desired/Optional Skills & Applications:

• Linux/Apache/MySQL/PHP
• cPanel/WHM
• VMWare Hypervisor
• Citrix XenApp

Qualifications:

• Focus of study in Information Systems is an asset
• Excellent written and verbal communication skills
• Excellent time management skills and proven ability to multi-task competing priorities
• A sense of urgency for task completion and customer satisfaction are a must
• A shared commitment to our core values: Trust, Expertise, and Vision

If you are a hard worker, with excellent communication skills and a belief in personal accountability, then we would like to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to careers@zimcom.net . Absolutely no phone calls and no recruiters.

Summary: Local hosting provider in Cincinnati, Ohio looking for a talented network engineer with a strong work-ethic to join our fast-paced work environment, focused on providing leading-edge Internet Solutions and superior customer service. The Network Engineer will be part of a multi-discipline support team responsible for daily systems and infrastructure support; Tier 2/3 support ticket ownership and resolution; pro-active monitoring of systems performance and responding to alerts; datacenter operations management and other IT related projects for both Zimcom and its clients.

Job Description/Requirements:

• Work with a team and/or lead a team on implementing and managing network hardware and software solutions for LAN/WAN in a fault tolerant, scalable and secure network environment
• Demonstrate expertise in system installation, configuration, administration, troubleshooting, performance tuning, preventative maintenance, capacity planning, monitoring, and security procedures.
• Propose network and/or operational projects (internal and external) in an ongoing effort to enhance our product suite, network security and reliability, and overall efficiency
• Continuously analyze systems and procedures to ensure utilization of industry best practices
• Provide Intermediate and advanced support for end-users, including troubleshooting, configuration and administration of various hosting environments (Linux/Windows)
• Cisco routing switching configuration/management/troubleshooting duties
• Shared/VPS/Cloud hosting support, including new account setup and troubleshooting
• MS EXCHANGE/POP/IMAP Mail hosting support and administration
• Level II-III phone and service ticket support
• Datacenter equipment installation, maintenance and upkeep
• Assist in training employees and knowledge-sharing of Engineering policies, procedures, and proper utilization

Required/Mandatory Skills:

• Intermediate to strong competency of SMTP, DNS, TCP/IP, and FTP
• Strong skills with Unix/Linux/Apache/MySQL/PHP
• Minimum 5 years Cisco experience w/ Cisco routers/switches/firewalls
• Experience supporting OSPF, BGP, VLANs and other protocols
• Strong working knowledge of LAN/WAN technologies and troubleshooting skills
• MS Windows Server 2012 and prior (incl. Active Directory)
• Knowledge of Information Security Systems (IDS/IPS)
• Industry certifications desired but not mandatory
• Ability to use critical thinking and apply to problem solving skills
• Must be a quick learner and be able to complete tasks with little supervision

Desired/Optional Skills:

• VMWare vSphere
• Citrix XenApp
• Web/email Server Administration (OpenVZ, Virtuozzo, Sendmail, Qmail)
• Parallels Plesk and/or Cpanel
• MS SharePoint
• MS Exchange Server (incl. Exchange Power Shell)

Qualifications:

• Bachelor Degree in Information Systems or equivalent experience
• Minimum 5 years in the IT industry
• Excellent written and verbal communication skills
• Excellent time management skills and proven ability to multi-task competing priorities
• Must be willing to work outside normal business hours, including weekends and on-call support
• Responsible to carry a cell phone and provide 24 x 7 emergency support as needed

If you are a hard worker with excellent communication, teamwork and project skills, we would love to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to careers@zimcom.net

Absolutely no phone calls and no recruiters.

Summary: Zimcom is a highly regarded hosting and cloud services provider looking for a full-time Systems Administrator in Cincinnati to join our fast-paced & high-tech work environment. At Zimcom, we're focused on providing leading-edge cloud solutions and superior customer support for small and mid-sized businesses. We offer a wide range of benefits and opportunities for advancement, along with a collaborative work environment that promotes interaction and camaraderie among all team members.

Job Description/Requirements:

• Provide exceptional customer support experience for our clients
• Daily management and administration of Linux & Windows hosted VM’s residing within Zimcom data centers, utilizing OpenStack & CloudStack management platforms
• Intermediate and advanced support for web & database servers, applications, and end-users
• Support and administration of Veeam backup & disaster recovery solution offerings
• Support and administration of Citrix XenApp/XenDesktop server farm
• Assist in the maintenance of data center operations as needed
• Shared responsibility of after-hours on-call duties as assigned

Required/Mandatory Skills:

• Ability to use critical thinking and apply to problem-solving skills
• Exceptional customer service and interpersonal skills are a must
• Intermediate to strong competency with SMTP, DNS, and TCP/IP
• Intermediate to strong skills with Linux/Apache/MySQL/PHP
• Intermediate to strong skills with VMWare ESX Hypervisor
• Intermediate to advanced LAN/WAN knowledge and troubleshooting capabilities
• Intermediate to an advanced working knowledge of MS Windows Server and Active Directory
• Must be a quick learner with a desire to work in a team-oriented environment

Desired/Optional Skills:

• Veeam Backup Software
• Citrix XenApp/XenDesktop/Netscaler
• cPanel/WHM experience a plus
• Programming/Scripting experience a plus
• Solutions Architect/Sales Engineer experience a plus
• AWS and/or Azure competency a plus

Qualifications:

• Focus of study in Information Systems is an asset
• Minimum 8 years in the IT Industry
• Excellent written and verbal communication skills
• Excellent time management skills and proven ability to multi-task competing priorities
• A sense of urgency for task completion and customer satisfaction are a must

Cultural Fit:

• Team members must share our common set of core values: Trust, Expertise, and Vision
• We have a strong sense of urgency and work with intensity. We want our clients to be served at the highest level as soon as possible.
• We believe that the employee/employer relationship is a two-way street based on give and take. With that comes mutual respect and flexibility on both sides.
• We believe that everyone should have a voice and a seat at the table. Your ideas are welcome here.
• We believe that happy Employees lead to happy Customers.
• We operate in a team environment, while also demonstrating the ability to take initiative on your own and be a self-starter.
• We believe that a strong work ethic, a drive for continuous improvement, and the ability to share a good laugh each day with your co-workers are key ingredients for a successful team.

If you are a hard worker with excellent communication, teamwork and project skills, we would love to talk with you. Please be prepared to demonstrate your knowledge via a skills assessment exercise as part of the qualification process. Qualified applicants should send their resume and salary requirements to careers@zimcom.net

Absolutely no phone calls and no recruiters.